Mymy33 Privacy Policy – Your Personal Data Protection

1. Introduction and Scope of Privacy Policy

This Privacy Policy is issued by mymy33 ("we", "Platform") and applies to all individuals using our services — including registered members, website visitors, and users of the mymy33 mobile app for Android and iOS.

We understand that privacy is more than a legal requirement — it is a fundamental right of every individual. We therefore take data protection seriously and have designed our systems with the security of your personal information as a priority from the ground up.

This policy explains the types of information we collect, the purposes for which it is used, who may receive it, and the rights you have regarding that data. By using the mymy33 platform, you agree to the collection and use of information as described herein.

2. Information We Collect

Mymy33 collects various types of information to ensure a safe, personalised gaming experience that complies with legal requirements. Here are the main categories of information we collect:

2.1 Personal Information During Registration

When you register a mymy33 account, we require the following basic information:

• Full name as shown on your official identification document
• Active mobile phone number
• Valid email address
• Date of birth for age verification (18 years and above)
• Your chosen password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

As part of the Know Your Customer (KYC) process, we may request the following documents before your first withdrawal is approved:

• Copy of Malaysian identity card (MyKad) or passport
• Proof of address such as a utility bill or recent bank statement
• Selfie holding your identity card under specified conditions

2.3 Financial Information

To process deposits and withdrawals, we collect information related to your payment method, including bank account holder name, bank account number, and bank name. mymy33 does not store credit or debit card information directly — all card transactions are processed through PCI-DSS certified third-party payment processors.

2.4 Usage and Technical Information

We automatically collect technical information when you use our platform:

3. How We Use Your Information

Mymy33 uses the information collected for clear and legitimate purposes. We will not use your data for any other purpose without informing you first or obtaining your renewed consent.

3.1 Account Management and Services

• Create and manage your member account
• Process deposits and withdrawals securely
• Provide access to all games and platform features
• Send important notifications related to your account

3.2 Security and Fraud Prevention

Member security is our absolute priority. Your information is used to:

• Detect and prevent unauthorized access to your account
• Identify suspicious or unusual activity patterns
• Comply with anti-money laundering (AML) obligations
• Verify your identity during the KYC process

3.3 Service Improvement

Aggregated usage data (without individual identification) helps us understand how members use the platform, identify technical issues early, and plan more useful new features for you.

3.4 Marketing Communications

With your consent, we send information about the latest promotions, exclusive bonuses, new game launches, and VIP programmes. You can opt out of marketing communications at any time through your account settings with no penalty.

4. Data Sharing and Disclosure

Mymy33 does not sell or rent your personal information. However, there are limited situations where we need to share your data with trusted third parties:

4.1 Trusted Service Providers

We partner with carefully selected third-party companies to support platform operations, including licensed payment processors, certified game software providers, identity verification services, and secure cloud infrastructure. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined.

4.2 Legal Obligations

Mymy33 will disclose your information when required by Malaysian law, including valid court orders, requests from law enforcement agencies, or obligations under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving mymy33, your personal information may be transferred to the new entity. You will be notified via email or in-platform notification at least 30 days before any such transfer takes place.

5. Data Security and Protection

Mymy33 continuously invests in the latest security infrastructure to keep your data protected at all times. Here are the security layers we have in place:

5.1 Two-Factor Authentication

We strongly recommend all members enable two-factor authentication (2FA) on their mymy33 account. With 2FA active, anyone attempting to log in to your account will need an additional OTP code sent to your phone number — even if they already know your password.

5.2 Active Monitoring

The mymy33 security team monitors platform activity 24 hours a day, 7 days a week. Any unusual login patterns — such as attempts from different geographic locations or at unusual hours — will trigger automatic security checks and, where necessary, a temporary account suspension for your protection.

5.3 Shared Responsibility

While mymy33 takes every reasonable step to protect your data, account security is a shared responsibility. We ask you to:

• Use a strong and unique password for your mymy33 account
• Do not share your login credentials with anyone
• Ensure your device is protected with a password or biometric authentication
• Contact us immediately if you suspect any suspicious activity

6. Cookies and Tracking Technologies

Mymy33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

6.2 Managing Cookie Preferences

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain platform features, such as the ability to stay logged in or save your game preferences.

7. Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal information we hold:

To exercise any of the above rights, please contact our support team via live chat in the mymy33 app or by email at [email protected]. We will process your request within 14 working days.

8. Data Storage and Retention Period

Mymy33 retains your personal information for as long as your account is active or as necessary to provide services to you. After an account is closed, we retain certain data for the periods required by Malaysian law:

• Financial records and transactions — retained for 7 years in accordance with the Companies Act and financial regulations.
• KYC documents and identity verification — retained for 5 years after the business relationship ends in accordance with AMLA requirements.
• Customer support communication logs — retained for 3 years for dispute resolution purposes.
• Usage and analytics data — anonymised and retained indefinitely in aggregated form.

9. Changes to the Privacy Policy

Mymy33 reserves the right to update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or new technologies we adopt. Any material amendments will be communicated to you via:

• In-app notification on your mymy33 account at your next login
• Email notification to the address registered in your account
• Updates the "Last Updated" date at the top of this page

Your continued use of the mymy33 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account before the effective date.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist:

• Live Chat — Available 24/7 directly in the mymy33 app and website for immediate responses.
• Email — [email protected] (plain text display only).
• FAQ — Visit FAQ page us for quick answers to commonly asked privacy questions.

For official complaints relating to personal data protection in Malaysia, you may also contact the Department of Personal Data Protection (JPDP) through their official channels.